You got questions? We got answers
About
Where are your products from?
Our products are carefully curated with you in mind. We look for items that are high quality and will last. Separately we select from another woman owned business who values are similar to ours. With our custom designs we do in-depth research on manufacturers who can implement our vision and work with them to create quality products.
We research working conditions to ensure they are good and align with our mission.
Why did you start Nadora Iman
Check out our about us page
Shipping
I didn't receive my package, what should I do?
All packages are shipped through USPS, UPS or FedEx and will have a tracking number attached in the email when your order has been place. If you've received a shipping number that means your parcel has left the Nadora Iman location and is on it's way to you.
You can track your package here
If there has been no tracking updated please allow a few weeks and contact them directly for questions.
What is your Shipping Policy? (Non Subscription)
We know you're looking forward to receiving your purchase! Please allow 1-2 days for item to be shipped and 3-5 business days to receive your item.
Please know that some delays are out of our control. The best first option is to use the tracking number you'll receive once the product is shipped. Of course if you're not getting the answer you're looking for, feel free to reach out to our customer service team at support@nadoraiman.com.
Do you offer any exchanges on products?
We get it, things happen!
We do except exchanges on certain conditions. If you ordered the wrong color or size, we are happy to discuss. Item must be unworn and in the same condition you received it.
You may be responsible for any fees associated with returning the item you received. Want a refund? Please view the Refund and Return Policy section. Please send an email to support@nadoraiman.com
What is your Refund & Return Policy?
Thank you for shopping at Nadora Iman! You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it and your item must be in the original packaging.
If you are not entirely satisfied with your purchase, we're here to help. For any reason you are not satisfied with your purchase, please reach out to support@nadoraiman.com to discuss your concern.
Care instructions
Silk materials
Any silk material should be hand washed using gently detergent. Once you finish washing the scarf or other silk materials it should be left to air dry.
You can steam your silk scarf with a steam machine to relieve wrinkles.
Hair clips
Materials should be wiped off with a hot cloth and stored in it's original container for longevity. Acetate and metal material is easy to wipe off.
Lace materials
Lace is tricky when it comes to being clean. You can hand wash or machine wash with delicate materials. Or use a cloth to spot clean.
Velvet materials
Velvet is delicate. If you get your velvet material pieces dirty or something on it, a hot cloth to spot
Product Details
How do I know what claw clip works for me?
We have 4 size hair and claw clips. Petite, sweet spot, biggie and maxi.
Read more here
What material are you clips?
Majority of our clips are made from cellulose acetate which is free of plastic and gentle to the skin and less allergenic.
Other materials may include resin or some items have rhinestones on them or made of velvet material.
What material are you head scarves/wraps?
Our silk scarves are made from high quality silk protecting your hair and not causing damage.
If it's not silk we have a ripped breathable fabric and tulle fabric that is still fashionably appropriate.
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