I didn't receive my package, what should I do?
All packages are shipped through USPS and will have a tracking number attached. If you've received a tracking number that means your parcel has left the Nadora Iman location and is on it's way to you. If there has been no tracking updated please allow a few weeks and contact them directly for questions.
Where are your products from?
Our products are carefully curated with you in mind. We look for items that are high quality and will last. Separately we select from another woman owned business who values are similar to ours.
Do you offer any exchanges on products?
Currently we are not excepting exchanges but you can receive a refund if you are not happy with your purchase. Please see the Refund & Exchange section.
What is your Refund & Return Policy?
Thank you for shopping at Nadora Iman!You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it and your item must be in the original packaging.
If you are not entirely satisfied with your purchase, we're here to help. For any reason you are not satisfied with your purchase, please reach out to firstname.lastname@example.org to discuss your concern.
What is your Shipping Policy?
We know you're looking forward to receiving your purchase! Please allow 1-2 days for item to be shipped and 3-5 business days to receive your item.
Please know that some delays are out of our control. The best first option is to use the tracking number you'll receive once the product is shipped. Of course if you're not getting the answer you're looking for, feel free to reach out to our customer service team at email@example.com.
How does the subscription box work?
Our subscription box is shipped out every other month starting with September since we launched in August. Depending on when you sign up, that's when you'll receive your box. The other months are
Payment for the box is taken out on the 5th of the month before but after the initial payment date. So if you purchase your box on August 18th for the September box, your next payment will be October 5th for the November box.
You will be able to manage all your details like address, payment and skip and order through your subscription portal so keep the confirmation email handy so you can easily access it!